Terms and Conditions
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 4.00pm to 10.00pm (16h00 to 22h00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate your room by 10am (10h00) on the morning of departure.
Reservations
Please note the cancellation policy before committing to a reservation.
A booking is taken in good faith and a deposit of 50% is required to secure the room/s, 100% for 1-night stays. The deposit is non-refundable, as other enquiries for your room/s will be turned away. If cancellations are made less than 30 days before the date of arrival the full room rate will be charged for the duration of the booked stay. In order for us to confirm a reservation, credit/debit card details are required to secure your booking. The deposit will be deducted from the card given.
If you are unable to secure the booking with a credit/debit card then we will accept a bank transfer. I’m sorry we do not accept cheques.
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
The deposit is non refundable but we would refund it as well in the below circumstances.
Std Booking Rate: In the event of a cancellation up to 30 days prior to the scheduled date of arrival no further charge will be made. If we are able to re-let the room we would also refund the deposit less an admin fee.
Std Booking Rate: If cancelled within 30 days the full cost will be due but if we are able to re-let the room we would forgo the balance and also refund the deposit less an admin fee.
Non Refundable Rates: Packages, vouchers or special rates will incur the full cost of the booked stay (as well as any supplements paid). They are non refundable or transferable once booked. If cancelled and we are able to re-let the room we would transfer the booking to new dates (provided they are within the voucher expiry period if using a voucher).
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Afon Rhaiadr Country House B&B for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Our liability will not extend beyond these conditions.
Minimum Age of Guests
We have a minimum age of 16 years of age to attend a booking at Afon Rahiadr Country House.
Pets
Unfortunately, we do not allow pets.
Car Parking
A car park is available for guests’ use at the front of the house. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages, which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We reserve the right to charge for damages, repair or making good if the damage is significant.
Data
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Evening Meal Reservations
Evening Meals are available on selective evenings. Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice. Without pre-ordering we will unfortunately not be able to provide a meal on the day of arrival.
As evening meals are purchased for and prepared to order, if an order is placed and cancelled after 12.00 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Lost Property
We are happy to return items that have been left following departure. However, there will be a charge for the postage and packaging and we don’t accept liability of they go missing via the post. We will get a proof of postage receipt and also recommend recorded or special delivery as they have traceability and some insurance.
Missing Items
We reserve the right to charge for missing items.
Payment
Payment is on arrival or due on the morning of departure. We accept most credit and debit cards as well as cash. If you have booked using a special offer then payment is due on booking and is non-refundable.
Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking
Smoking is NOT permitted within any part of Afon Rhaiadr Country House Bed and Breakfast. We have a smoking area, which will be pointed out when asked. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Termination Policy
Afon Rhaiadr Country House Bed and Breakfast has the power to end someone’s stay if their behaviour is unacceptable or could harm or upset others. This can happen without warning, and breaking the no-smoking rule might also lead to the same consequence. In such circumstances any outstanding account must be settled, and no refunds will be made.
VAT
All published rates are inclusive of VAT at the current rate.
Gift Vouchers
Gift vouchers are only redeemable on our products and services. Gift Vouchers are non-transferable and can not be redeemed for cash. Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. Afon Rhaiadr Ltd reserves the right to refuse to accept a Gift Voucher which it deems to have been suspected to be affected from fraud.
Gift vouchers are valid for 24 months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.
Gift vouchers can be redeemed against accommodation and service provided at Afon Rhaiadr Country House only.
Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.
No refunds will be given on booking or services booked and then cancelled.
Only the person listed as the Gift voucher recipient can use the voucher. The vouchers are non-transferable.
If you suspect an unauthorised activity on the voucher, immediately report this to Gina Ritchie on enquiries@afonrhaiadr.co.uk providing all details including proof of purchase and the gift voucher number for verification purposes.
Afon Rhaiadr Country House reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.
Afon Rhaiadr Country House can vary or replace these conditions from time to time (including to introduce new fees)
Wi-Fi Access
By using our Wi-Fi Service you automatically agree to the terms and conditions of use below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.
Internet Services
Afon Rhaiadr Country House Bed and Breakfast (“we” / “our” / “us”) provides you with access to the internet in most parts of the building. By accessing the service using either medium you are agreeing to obey the terms and conditions listed below (the “Terms”). If you do not agree to the terms, please do not access the service.
Fair Use
We would like to ensure that all of our guests have an enjoyable internet experience whilst staying with us. We have therefore implemented a ‘fair use’ policy to ensure that we can continue to provide a fast and reliable service.
We may monitor the performance of our network and the use of it by our guests. If we notice that a guest is using it in excess of what is expected from reasonable normal use and where such excessive use is affecting other guests, particularly during busy times, we may restrict usage. If you do not use file sharing software or download large files from the internet then you should not be affected by our fair use policy. However, if it becomes clear that heavy downloading, peer-to-peer networking, or excessive streaming (i.e. more than simply streaming programme content from websites such as BBC iPlayer, 4 On Demand, or itv.com) is taking place then we may contact you to ask you to reduce your use to allow our other customers to share the system fairly. If you continue to do so, or if you persistently exceed normal use to the extent that it affects our network and other user’s enjoyment of the service, then we reserve the right to restrict or deny you access to the network.
Our Obligations to You
We will use our reasonable endeavours to ensure that you are provided with, uninterrupted service 24 hours a day. We will not be liable however, for any reason if the service is not available at any time for any period, nor for any loss of data or damage to the equipment you suffer as a result of using our service. We may suspend access at any time and for any reason, including routine or emergency maintenance of the servers. For this reason we strongly recommend that you regularly save any work you are doing whilst using the service.
Your Obligation to Us
The service we provide is intended to be used for general purposes, including accessing the World Wide Web, email, messaging services and chat rooms. You undertake to us that you will use the services responsibly and that you will behave in a lawful, honest and proper manner when accessing the services. We can stop you from using our service without warning if we find out that your behavior is harming our equipment or network, or other customers’ ability to use it, or even the internet as a whole. This could also damage our reputation. To add, you cannot use our service for any illegal activities, like breaking copyright laws or sharing illegal content. Additionally, you cannot send unwanted commercial emails or engage in any hacking activities like trying to access systems without permission or carrying out denial of service attacks.
Data Protection
You may be required to provide us with certain personal information. We will use such personal information in accordance with relevant data protection legislation. You warrant and undertake to us that all of the personal information you provide us with is complete and accurate. We will not disclose any personal information which is provided by you during the provision of such services to you to any third party without your permission, other than
• We might hire other people or companies to help us with things like administration, facilities management, and other support services. If we do, they will also have to keep any personal information confidential.
• To any company or organisation to which we transfer our responsibilities to provide these services and products to you; or
• Where required by law or made in connection with legal or regulatory proceedings.
We may log traffic data to assist us with the implementation of our terms and conditions and our fair use policy, although it is our policy to respect your privacy.
Breach of Agreement
We shall investigate any suspect breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion, deem appropriate, including suspension or withdrawal of the service with immediate effect and without notice to you.
Disclaimer
You acknowledge that use of the service is entirely at your own risk.
The service is provided on an “as-available” basis, and to the fullest extent permitted by law we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the service and the content or data obtained or downloaded from it.
We cannot guarantee that the service will always work perfectly, or that it will always be available when you need it. Also, we cannot guarantee that any information you send or receive while using the service will always be secure, accurate, or complete.
The disclaimer within this paragraph does not affect your statutory rights as a consumer.
Liability
Nothing in this agreement serves to exclude or limit our liability for death or personal injury cause by our negligence.
We won’t be responsible for any economic losses you might have because of this agreement, such as losing money or business opportunities. Also, we won’t be responsible for any damage to your reputation, or any special or indirect losses. This includes losing or destroying any data.
If any part of the service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the services which are brought or threatened against us by another person.
General
We reserve the right to amend these terms and conditions at any time.
You agree that we own all the rights to the service, including things like copyrights, trademarks, patents, and database rights. This means that you can’t claim any ownership of these rights.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of Wales and the parties hereto submit to the non-exclusive jurisdiction of the Welsh courts.
Payment Policy
Most credit and debit cards accepted. First night B & B deposit for short breaks (taken on booking). up to 3 nights deposit for weekly bookings.
Cancellation Policy
A booking is taken in good faith and a deposit of the first-night charge is required to secure the room/s. The deposit is non-refundable, as other enquiries for your room/s will be turned away. If cancellations are made less than 30 days before the date of arrival they will be charged at the full room rate and for the duration of the booked stay. Packages with minimum stay requirements, vouchers or special rates will incur the full cost of the booked stay. Special rate bookings are non refundable and non-transferable once confirmed. (We will always try to rebook the room but if we cannot fill the room then the full stay will be charged). Please make sure you have adequate travel insurance in the event that you have to cancel your booking.